A question about Glide, your pre-order or how to use the product? You can write to us at:
We'll get back to you as soon as possible; it takes a little longer, but we'll respond with a genuine answer from a real person, not an automatic, useless phrase.
In case of issues with orders (and pre-orders)
If your message concerns an order, please directly include:
- Your order number
- The email address used for the purchase
- The subject of your request
- A photo if you are writing to us about a damaged package or a defective product received
This allows us to find the right information faster and offer you a suitable solution.
Pre-order shipping
The first Glide shipments are scheduled from September 16th.
If there is a significant delay, you will be informed by email. And if the new deadline no longer suits you, you can request the cancellation and refund of your order.
Returns & Exchanges
You have 14 days from the receipt of your order to change your mind.
For a return to be accepted, Glide must be new, unused, in its original, unopened packaging. Once the packaging is opened, the product can no longer be returned for hygiene reasons.
Return shipping costs are covered by Glide, provided that the return conditions are met.
